Privacy Policy

INTRODUCTION

We always give priority to maintaining the privacy of our customers and care about the data and information that they share with us. This notice is for the visitors who seek service from the website www.gogrades.org, its sub-domains, and its mobile application. For the purpose of explaining our privacy details, 'we,' 'our,' and 'us' will be referred to as Gogrades.org, which operates this platform, and 'you' will imply the user of our academic writing service throughout the policy.
Whether you are a regular client or new to our service, we recommend you to read the terms of our policy carefully and understand how we employ and use your information. We have tried to use simple, concise, and familiar language, but in case you find something difficult to comprehend or have questions regarding our privacy policy, feel free to contact us at the details mentioned at the end.
Anyone who visits our website is advised to accept the terms and conditions of our policy before hiring us for writing their academic documents. Rest assured that we will not use your information for any other purpose than described herein without your consent.

Table of Contents

What type of data do we ask from our clients?

Why we need the information?

Do we have a legal basis to collect your information?

How long do we retain your personal details?

How secure is your data with us?

What are your rights regarding your data?

What about cookies and other tracking technologies?

How do we maintain transparency and accountability?

How to contact us?

What type of data do we ask from our clients?

Whenever you visit our site, we receive both Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII).

Personally Identifiable Information

This information can potentially trace or distinguish an individual's identity. The data that is considered PII includes...

Name

Address

Phone Number

Email Address

Country

We would like to clarify that all the payment-related information is not stored with us as transactions are done through secure payment gateway. In case you opt for PayPal as your payment mode, all your card details are provided directly to PayPal. So their privacy policy will be applicable on the information that you have given.

Non-Personally Identifiable Information

It is anonymous data that is collected by servers using cookies and browsers. It incorporates information that is enough to correspond to a particular individual, profile, or account but not sufficient to locate or identify whom that information belongs to. It includes your IP address, time zone, plugin details, the time you spent on site, screen size, web browser's information, and the total number of web pages you hit.

What are the legal bases to process your information?

We assure you that none of the information provided by you will be processed or used without taking your consent. We abide by the Article 6, Recital 40 of the GDPR, which clearly states that personal detail can be lawfully processed only after the consent of the user or on the basis of other legal bases, such as legal obligation, legitimate interest. Also, the reason for your consent will not be clubbed with any of our private motives. So, if you have agreed to share your details for a specific purpose, then we won't use it for marketing activities.

How long do we retain your personal details?

We hold your information until the purpose of originally collecting it is accomplished, which includes gathering feedback, providing writing services, or complying with any legal obligations.

How secure is your data with us?

We protect your information with Secured Socket Layer (SSL) software, using which we encrypt the data. We utilize firewall protection to safeguard your network from malicious software. However, we cannot ensure the security of information when you transmit it online. We implement appropriate security to defend against misuse, alteration, or loss of the information we received from you.
Moreover, we restrict access to your personal information only to our employees, as they need it to process your order. They are subject to the obligation of strict confidentiality and can be terminated if they fail to comply with this agreement.
In case of any security breach, rest assured that we will notify you as soon as possible and provide all the necessary information to take further protection measures via the email address or phone number you have provided to us.

What are your rights regarding your data?

• The right to be informed (Article 14): You have the right to know what type of data is being collected, how it will be used, how long it will be kept, and whether it will be shared with any third party or not.


• The right to access (Article 15): Users can access information that is stored with us, and we are obliged to provide you with a copy of any personal data concerning you.


• The right to rectification (Article 16): If you ever discover that the information we hold about you is inaccurate or incomplete, then you can request it to be updated.


• The right to erasure (Article 17): Or "The Right to be Forgotten," allows users to request us to erase their data in specific circumstances.


• The right to restrict processing (Article 18): It enables you to restrict the way we use your personal data.


• The right to data portability (Article 19): You can obtain and reuse your personal information for your own purposes across different services.


• The right to object (Article 21): You are free to object to the processing of your personal data.


• The right to lodge a complaint (Article 77): You can lodge a complaint with the supervisory authority of your land.


• The right to withdraw consent (Article 7): You can withdraw consent at any time, and we will stop using your data further.

Opt-Out Instructions

You have the right to opt out of certain uses and disclosures of your personal information. Below are the methods to exercise your opt-out rights:

• Email Marketing: If you no longer wish to receive marketing emails from us, you can opt out by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us. Alternatively, contact us at support@gogrades.org to request removal from our mailing list.


• Cookies and Tracking Technologies: Manage your cookie preferences through our Cookie Consent Tool available on our website. You can also set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality.


• Data Sharing (if applicable): If you wish to opt out of the sharing of your data with third parties, please contact us directly at support@gogrades.org with your request.

What about cookies and other tracking technologies?

Cookies are small text files sent to your device by our server when you visit our site. They allow our server to recognize your browser for improved services and secure login. Cookies will work only after your consent is provided through a pop-up dialogue box.

How to contact us?

For further queries, grievances, or issues regarding our Privacy Policy, you can get in touch with us by sending an email to  support@gogrades.org